• Please contact CUSTOMERCARE@MYKILLAHEELS.COM if you wish to return goods. We will issue you a returns ID and returns address.
  • If you wish to cancel your order: (a) you can notify us by email to CUSTOMERCARE@MYKILLAHEELS.COM (b) we cannot cancel your order once your payment has been authorised and goods have already been dispatched or being processed, however once you have received your goods you can request for a return.
  • Initial shipping costs will be deducted from all authorised refunds.
  • You can return goods you have ordered from us for any reason at any time within 14 days of receipt. The costs of returning goods to us shall be borne by you.
  • We advise that you send the goods back by a method where you are insured and signed for by us, the recipients.
  • The consumer is liable for all shipping costs, in the event of free shipping provided by us at the point of sale we will deduct the standard rate of shipping applicable to the customer's location at the time.
  • The rights to return the goods to us will not apply in the following circumstances: * in the event that the product has been used. *in the even that the product is received without original packaging. The provisions of this clause do not affect your statutory rights.