- Boxes are amply sized and your items are well-protected.
- All products are shipped from our Southern California warehouse. We are located 30 minutes from Los Angeles, CA.
- Processing takes up to 24 - 48 hrs. Shipping time is 1-6 business days in the USA. International shipping varies based on destination. Typically, 5-12 business days for international.
- Currently we do not offer expedited shipping. All shipping will be standard, 3-5 business days in USA and 5-12 business days for international. Tracking numbers will be updated to your order once it has been shipped.
- We ship with United States Postal Service (USPS) and DHL for all International orders.
- Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
- If you decide to sadly return any item/s please email us CUSTOMERCARE@MYKILLAHEELS.COM for a returns ID number and the returns address.
- We offer returns within 14 days from receipt of delivery. If it is our error, then we will pay for shipping back to us. Otherwise, buyer is responsible for shipping costs.
- Unfortunately we do not offer exchange services at this time. Please check your sizing carefully before placing any order(s). All sizes are shown in US sizes. If you find that you have selected incorrect sizing please send your item back within 14 days of receipt for a refund (excluding shipping charges).
Shipping ratesWe offer flat rate shipping based on weight.
0.01 lbs - 5.01 lbs = $8.95
5.01 lbs - 8.01 lbs = $12.95
$20.00 flat rate shipping per order.
PLEASE NOTE: We are currently working on better international shipping rates with DHL & UPS to provide our customers with more cost effective prices. As you can imagine shoes can tend to be heavy in weight. We have ultimately set our rate to $20.00 based on packaging, service provider fees and handling fees. We ship our items from our USA and EU warehouses.